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ITIL Books
Drive Stakeholder Value (DSV): Your companion to the ITIL 4: Managing Professional DSV certification
9781787783539; 1787783537; 9781787783515; 1787783510 b l 7493249 Claire Agutter IT Governance Publishing Ltd 2022
Become ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples 2nd ed.
9781484263600; 148426360X; 9781484263617; 1484263618
DOI: 10.1007/978-1-4842-6361-7 b l 2908149 a 85146727 Abhinav Krishna Kaiser Apress 2021
ITIL 4: Direct, Plan and Improve (ITIL 4 Managing Professional) 1
0113316445; 9780113316441 b l 3076451 AXELOS AXELOS 2021
ITIL 4 Strategic Leader
ITIL 4: Digital and IT Strategy
0113316488; 9780113316489 b l 3214741 Axelos Global Best Practice TSO, The Stationery Office 2021
ITIL 4 acquiring and managing cloud services.
9780113318193; 0113318197 b l 3249015 AXELOS. STATIONERY OFFICE BOOKS 2021
ITIL 4: Create, Deliver and Support Reference and Study Guide
9780113317998; 0113317999 b l 3249115 AXELOS TSO (The Stationery Office 2021
ITIL 4: Digital and IT Strategy Reference and Study Guide
9780113318001; 0113318006 b l 3249117 AXELOS TSO (The Stationery Office 2021
ITIL 4: Direct, Plan and Improve Reference and Study Guide
9780113318018; 0113318014 b l 3249119 AXELOS TSO (The Stationery Office 2021
ITIL 4: Drive Stakeholder Value Reference and Study Guide
9780113318025; 0113318022 b l 3249121 AXELOS TSO (The Stationery Office 2021
ITIL 4: High-velocity IT Reference and Study Guide
9780113317981; 0113317980 b l 3249122 AXELOS TSO (The Stationery Office 2021
ITIL 4 Strategic Leader
ITIL 4: Digital and IT Strategy
0113316488; 9780113316489 b l 3971270 Axelos Global Best Practice TSO, The Stationery Office 2021
ITIL 4 High-velocity IT (HVIT) - Your companion to the ITIL 4 Managing Professional HVIT certification
1787782972; 9781787782976 b l 4680537 Claire Agutter IT Governance Publishing 2021
ITIL 4 Create, Deliver and Support (CDS) - Your companion to the ITIL 4 Managing Professional CDS certification
1787783391; 9781787783393 b l 4684003 Claire Agutter IT Governance Publishing 2021
Datenschutz und Datensicherheit 2020-mar 16 vol. 44 iss. 4 pp.258—262
SDM 2.0 und ITIL 4 ,,verschränktâ??â??
DOI: 10.1007/s11623-020-1263-7 a a 81503104 Rost, Martin; Welke, Sebastian 2020 March 16
International Journal of Human Capital and Information Technology Professionals 2020-jul vol. 11 iss. 3 pp.74—93
Integrating COBIT 5 PAM and TIPA for ITIL Using an Ontology Matching System
DOI: 10.4018/IJHCITP.2020070105 a a 82048655 Almeida, Rafael; Gonçalves, Paloma Andrade; Percheiro, Inês; Mira da Silva, Miguel; Pardo, César 2020 July
IOP Conference Series Materials Science and Engineering 2020-may 28 vol. 847 pp.012077
ITSM Analysis using ITIL V3 in Service Operation in PT.Inovasi Tjaraka Buana
DOI: 10.1088/1757-899X/847/1/012077 a a 82285364 Lubis, Muharman; Cherthio Annisyah, Rizky; Lyvia Winiyanti, L 2020 May 28
Journal of Intelligent & Fuzzy Systems 2020-dec 04 vol. 39 iss. 6 pp.8091—8102
A cognitive model for adopting ITIL framework to improve IT services in Indian IT industries
DOI: 10.3233/JIFS-189131 a a 83709579 Dayal, Ras Bihari; Vijayakumar, V.; Kushwaha, Rahul Chandra; Kumar, Abhishek; Ambeth Kumar, V. D.; Kumar, Ankit 2020 December 04
IOP Conference Series Materials Science and Engineering 2020-jul 21 vol. 852 pp.012128
Comparative Study Between the Integration of ITIL and ISO / IEC 27001 with the Integration of COBIT and ISO / IEC 27001
DOI: 10.1088/1757-899X/852/1/012128 a a 83895668 Kholis Gunawan, Nur; Budiarto Hadiprakoso, Raden; Kabetta, Herman 2020 July 21
Web Intelligence 2020-sep 30 vol. 18 iss. 3 pp.229—238
ITIL process management to mitigate operations risk in cloud architecture infrastructure for banking and financial services industry
DOI: 10.3233/web-200444 a a 84736990 Mahalle, Abhishek; Yong, Jianming; Tao, Xiaohui 2020 September 30
ITIL 4 essentials : your essential guide for the ITIL 4 Foundation exam and beyond Second
9781787782181; 1787782182; 9781787782204; 1787782204; 9781787782211; 1787782212 b l 3017685 Claire Agutter 2020
Communications of the ACM 2020-sep 23 vol. 63 iss. 10 pp.48—53
What do agile, lean, and ITIL mean to DevOps?
DOI: 10.1145/3372114 a a 86483658 Galup, Stuart ;Dattero, Ronald ;Quan, Jing Association for Computing Machinery (ACM) 2020 September 23
ITIL 4 Managing Professional
ITIL 4: High-velocity IT 1
0113316402; 9780113316403 b l 3212943 AXELOS TSO, The Stationery Office 2020
Become ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples 2
148426360X; 9781484263600 b l 3224757 Abhinav Krishna Kaiser Apress 2020
ITIL 4: Create, Deliver and Support
9780113316328; 0113316321 b l 3249104 AXELOS 2020
ITIL 4: Digital and IT Strategy
9780113316489; 0113316488 b l 3249107 AXELOS TSO (The Stationery Office 2020
ITIL 4: Direct, Plan and Improve
9780113316441; 0113316445 b l 3249109 AXELOS TSO (The Stationery Office 2020
ITIL 4: Drive Stakeholder Value
9780113316366; 0113316364 b l 3249111 AXELOS TSO (The Stationery Office 2020
ITIL 4: High Velocity IT
9780113316403; 0113316402 b l 3249112 AXELOS TSO (The Stationery Office 2020
ITIL 4 Foundation Exam Practice Questions & Dumps--Get certified today: 300+ Exam Questions for ITIL V4 Foundation updated 2020 b l 3807235 Maester Books Maester Books 2020
Guia de Fatores Críticos de Sucesso na implantação do Framework ITIL na Administração Pública 15 b l 5675789 João Marcos Barbosa Oliveira, Ivanir Costa & Eduardo Stefani KM Brasil 2020
BMC ITIL An Overview of ITSM b l 5845034 BMC BMC 2020
e-Service Journal vol. 11 iss. 2 pp.74
ITIL Compliance with Service-Dominant Logic
DOI: 10.2979/eservicej.11.2.03 a a 88275599 Cronholm (author);Göbel (author);Åkesson (author) Indiana University Press 2020
Computer Standards & Interfaces 2019-jan vol. 61 pp.1—19
Met4ITIL: A Process Management and Simulation-based Method for Implementing ITIL
DOI: 10.1016/j.csi.2018.01.006 a a 68623075 Orta, Elena; Ruiz, Mercedes 2019 January
International Journal of Information Technologies and Systems Approach 2019-jan vol. 12 iss. 1 pp.1—19
Introducing ITIL Framework in Small Enterprises
DOI: 10.4018/IJITSA.2019010101 a a 74143651 Abir El Yamami, ; Khalifa Mansouri, ; Mohammed Qbadou, ; El Hossein Illoussamen, 2019 January
Information Systems Management 2019-apr 03 vol. 36 iss. 2 pp.141—167
Continual Process Improvement for ITIL Service Operations: A Lean Perspective
DOI: 10.1080/10580530.2019.1587576 a a 75277743 Obwegeser, Nikolaus; T. Nielsen, Daniel; M. Spandet, Nicklas 2019 April 03
Journal of Enterprise Information Management 2019-jun 04 vol. 32 iss. 3 pp.496—516
Effective organisational change to achieve successful ITIL implementation
DOI: 10.1108/JEIM-06-2018-0117 a a 75461696 Blumberg, Malcolm; Cater-Steel, Aileen; Rajaeian, Mohammad Mehdi; Soar, Jeffrey 2019 June 04
Journal of Statistics and Management Systems 2019-may 19 vol. 22 iss. 4 pp.783—790
Adoption of ITIL best practice methodologies in Indian industries
DOI: 10.1080/09720510.2019.1609558 a a 76206110 Dayal, Ras Bihari; Rana, Rattan 2019 May 19
Procedia Computer Science vol. 157 pp.290—297
Evaluation Model for the Implementation of Information Technology Service Management using Fuzzy ITIL
DOI: 10.1016/j.procs.2019.08.169 a a 77377663 Yandri, Rudy; Suharjito, ; Utama, Ditdit Nugeraha; Zahra, Amalia 2019
Procedia Computer Science vol. 161 pp.283—290
E-Commerce Service Design Readiness using ITIL framework with IT Balanced Scorecard Objective (Case Study: University E-Commerce)
DOI: 10.1016/j.procs.2019.11.125 a a 80950275 Haryanti, Tining; Pribadi, Apol 2019
Applied Sciences 2019-dec 19 vol. 10 iss. 1 pp.34
How to Optimize the Implementation of ITIL through a Process Ordering Algorithm
DOI: 10.3390/app10010034 a a 81079407 Rubio, Juan Luis ;Arcilla, Magdalena 2019 December 19
ITIL
ITIL Foundation 4 edition b l 2354843 Axelos Axelos 2019
ITIL Foundation (4th edition)
0113316070; 9780113316076 b l 2452122 AXELOS Stationery Office Books (TSO) 2019
ITIL Foundation: ITIL 4 Edition
9780113316076; 0113316070 b l 3076444 AXELOS Limited The Stationery Office Ltd 2019
ITIL 4 Foundation Revision Guide
9780113316526; 0113316526 b l 3249125 AXELOS TSO (The Stationery Office 2019
ITIL(R)4--Pocketguide
9789401804448; 9401804443; 9789401804424; 9401804427; 9789401804431; 9401804435 b l 3786222 Jan van Bon Van Haren Publishing 2019
ITIL Foundation (4th edition)
0113316070; 9780113316076 b l 4013351 AXELOS Stationery Office Books (TSO) 2019
ITIL® 4 Essentials
1787782204; 9781787782204 b l 4270506 Claire Agutter IT Governance Publishing 2019
ITIL 4 Foundation Exam Full Preparation: ITIL 4 Foundation exam, Latest Version b f 7385909 daccache, georgio 2019
ITIL Foundation ITIL 4: Edition
9780113316076; 0113316070 b f 9792801 Axelos 2019
Journal of Physics Conference Series 2018-apr 30 vol. 1007 pp.012036
Improving TOGAF ADM 9.1 Migration Planning Phase by ITIL V3 Service Transition
DOI: 10.1088/1742-6596/1007/1/012036 a a 70155526 Harani, Nisa Hanum; Arman, Arry Akhmad; Awangga, Rolly Maulana 2018 April 30
IOP Conference Series Materials Science and Engineering 2018-feb 22 vol. 306 pp.012110
Incident Management in Academic Information System using ITIL Framework
DOI: 10.1088/1757-899X/306/1/012110 a a 71185558 Palilingan, V R; Batmetan, J R 2018 February 22
IEEE Latin America Transactions 2018-jun vol. 16 iss. 6 pp.1809—1816
The Service Center Implementation according to best practices recommended by ITIL
DOI: 10.1109/TLA.2018.8444403 a a 71701005 Lima Correa, Sergio Luis; Picinini Mexas, Mirian 2018 Junho
HMD Praxis der Wirtschaftsinformatik 2018-may 24 vol. 55 iss. 5 pp.1110—1127
Synergien bei der Implementierung des Kreditkartensicherheitsstandards PCI-DSS durch ISO 2700x, ISO 20000 und ITIL; Evolving Synergies for the Implementation of the Credit Card Security Standard PCI-DSS by using ISO 2700x, ISO 20000 and ITIL;
DOI: 10.1365/s40702-018-0428-4 a a 72356925 Brandes, Henrich 2018 May 24
JURNAL SISTEM INFORMASI BISNIS 2018-oct 25 vol. 8 iss. 2 pp.157
Manajemen Masalah Teknologi Informasi Berdasarkan Kerangka Kerja ITIL V3 dan COBIT 5
DOI: 10.21456/vol8iss2pp157-165 a a 75447786 Effendy, Faried; Hariyanti, Eva 2018 October 25
IFAC-PapersOnLine vol. 51 iss. 30 pp.181—185
IT Infrastructure Library (ITIL) framework approach to IT Governance
DOI: 10.1016/j.ifacol.2018.11.283 a a 77195014 Gërvalla, Muhamet; Preniqi, Naim; Kopacek, Peter 2018
Journal of information technology applications & management (Online) vol. 25 iss. 3 pp.29—41
A Design of University Information System Operatio Audit Model based on ITIL V3
DOI: 10.21219/jitam.2018.25.3.029 a a 89138744 Hee-Wan Kim, ?? (author);Kang, Bo-Ra (author);Kim, Dong-Soo (author);Moon ??, Song-Chul (author);Style Hee-Wan Kim, Apa (author);[...] Song-Chul Moon 2018
Become ITIL Foundation Certified in 7 Days: Learning ITIL Made Simple with Real-life Examples 1
9781484221631; 148422163X; 9781484221648; 1484221648
DOI: 10.1007/978-1-4842-2164-8 b l 1607909 a 63298438 Abhinav Krishna Kaiser (auth.) Apress 2017
Wirtschaftsinformatik & Management 2017-feb 06 vol. 9 iss. 1 pp.70—79
ITIL: Wundermittel für IT-Services?
DOI: 10.1007/s35764-017-0025-2 a a 64215122 Beims, Martin 2017 February 06
International Journal of Information Management 2017-aug vol. 37 iss. 4 pp.317—326
ITIL perspective on enterprise social media
DOI: 10.1016/j.ijinfomgt.2017.03.005 a a 64236914 Alimam, Mayla; Bertin, Emmanuel; Crespi, Noel 2017 August
Information Systems Management 2017-dec 15 vol. 35 iss. 1 pp.49—61
The culture of ITIL: values and implementation challenges
DOI: 10.1080/10580530.2017.1416946 a a 67822292 Müller, Sune Dueholm; de Lichtenberg, Christian G 2017 December 15
International Journal of Knowledge-Based Organizations 2017-jan vol. 7 iss. 1 pp.78—88
Can Agile, Lean and ITIL Coexist?
DOI: 10.4018/IJKBO.2017010105 a a 72507567 Smith, Aaron W.; Rahman, Nayem 2017 January
ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams
9781119012245; 1119012244 b l 2091754 Helen Morris, Liz Gallacher Wiley 2017
ITIL For Beginners: The Complete Beginner’s Guide to ITIL 2nd
1945051337; 9781945051333 b l 2268247 ClydeBank Technology ClydeBank Media LLC 2017
Become ITIL Foundation Certified in 7 Days: Learning ITIL Made Simple with Real-life Examples 1
148422163X; 9781484221631; 1484221648; 9781484221648 b l 4355423 Abhinav Krishna Kaiser Apress, Berkeley, CA 2017
Implementation Priority of the ITIL framework based on a Process Sequencing Model
9781369469219; 1369469217 b a 89624251 Miller, Alma C H (author) search.proquest.com 2017
ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams
9781119012269; 1119012260 b l 7207879 Helen Morris & Liz Gallacher Wiley 2017
Computer Standards & Interfaces 2016-nov vol. 48 pp.124—138
Literature review of the situation research faces in the application of ITIL in Small and Medium Enterprises
DOI: 10.1016/j.csi.2016.05.001 a a 53663475 Cruz-Hinojosa, Nancy Judith; Gutiérrez-de-Mesa, José Antonio 2016 November
IEEE Latin America Transactions 2016-may vol. 14 iss. 5 pp.2372—2381
Cost Elements Identification for Maintenance and Support of ERP Systems in Brazilian IFES: An Approach Based on TCO and ITIL
DOI: 10.1109/TLA.2016.7530435 a a 59971724 Lima Correa, Sergio Luis; Picinini Mexas, Mirian; Meirelles Drumond, Geisa; Jasmim Meirino, Marcelo 2016 Maio
Majalah Ilmiah Teknologi Elektro 2016-jul 25 vol. 16 iss. 1 pp.53
Audit Tata Kelola Sistem Informasi Manajemen Keuangan Daerah Menggunakan Kerangka Kerja Cobit Domain PO Dan Itil Studi Kasus Di Kantor Pemerintah Daerah Kabupaten Klungkung
DOI: 10.24843/MITE.1601.08 a a 71826073 Pradnyana Jaya, Putu Agus; Widyantara, I Made Oka; Linawati, Linawati 2016 July 25
Indian Journal of Science and Technology 2016-mar 03 vol. 9 iss. 7
Examining the Relationship between the Benefits of using ITIL in E-Banking and its Role in Creating Value for Customers
DOI: 10.17485/ijst/2016/v9i7/87786 a a 76274911 Fasihi, Foad 2016 March 03
Big Data For Beginners: Understanding SMART Big Data, Data Mining & Data Analytics For improved Business Performance, Life Decisions & More! (Data Analytics, ... Computer Programming, Growth Hacking, ITIL) b l 1725929 Reynolds, Vince CreateSpace 2016
ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Lifecycle Exams
9781119012238; 1119012236; 9781119012214; 111901221X; 9781119012221; 1119012228 b l 3788643 Helen Morris; Liz Gallacher Wiley 2016
ITIL. IT Service Management ?? ?????????? V.3.1. 2-? ???. b l 6493447 ???????? ?.?. ???????????? ???????? ??????????? "??????" 2016
Do KPIs used by CIOs Decelerate Digital Business Transformation? The Case of ITIL rep a 87746865 Bekkhus, Riitta (author) 2016
ITIL Foundation All-in-One Exam Guide
9780071842136; 0071842136; 9780071841603; 0071841601 b l 6840451 Jim Davies McGraw-Hill Education 2016
Scrum!: The Ultimate Beginners Guide To Mastering Scrum To Boost Productivity & Beat Deadlines (ITIL, ITSM, Project Management, Computer Programming, ITIL Foundations, Prince2) b l 7869071 Adam Vardy 2016
Total Quality Management & Business Excellence 2015-aug 19 vol. 28 iss. 3-4 pp.238—265
Strategising IT service management through ITIL implementation: model and empirical test
DOI: 10.1080/14783363.2015.1075872 a a 45235444 Eikebrokk, Tom R.; Iden, Jon 2015 August 19
Procedia Computer Science vol. 55 pp.102—111
Mapping of the Scientific Production on the ITIL Application Published in the National and International Literature
DOI: 10.1016/j.procs.2015.07.013 a a 45602793 M. D. D. Barros; C. A. L. Salles; C. F. S. Gomes; R. A. D. Silva; H. G. Costa 2015
Journal of Software Evolution and Process 2015-jun 26 vol. 27 iss. 8 pp.528—538
ITIL in small to medium-sized enterprises software companies: towards an implementation sequence
DOI: 10.1002/smr.1727 a a 58606705 Lema, Lohana; Calvo-Manzano, José-Antonio; Colomo-Palacios, Ricardo; Arcilla, Magdalena 2015 June 26
Revista Facultad de Ingeniería Universidad de Antioquia 2015-dec iss. 77
How small and medium enterprises can begin their implementation of ITIL?
DOI: 10.17533/udea.redin.n77a15 a a 71926469 Calvo-Manzano, Jose Antonio; Lema-Moreta, Lohana; Arcilla-Cobián, Magdalena; Rubio-Sánchez, Juan Luis 2015 December
International Journal of Standardization Research 2015-jan vol. 13 iss. 1 pp.74—91
Investigating Critical Success Factors in Implementing ITIL Framework
DOI: 10.4018/IJSR.2015010104 a a 75649588 Mohammadi, Mohammad Mehrabioun; Ravasan, Ahad Zare; Hamidi, Homa 2015 January
Lean-Informationstechnik im Finanzdienstleistungssektor: Wege zu Prozess- und Kostenoptimierung mit ITIL & Lean 1
9783658069889; 3658069880; 9783658069896; 3658069899
DOI: 10.1007/978-3-658-06989-6 b l 1313812 Daniel Schäfer (auth.) Springer Gabler 2015
Information Systems and E-Business Management 2014-jul 10 vol. 13 iss. 3 pp.527—552
The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits
DOI: 10.1007/s10257-014-0253-4 a a 30337322 Iden, Jon; Eikebrokk, Tom Roar 2014 July 10
Information Systems Management 2014-jan 02 vol. 31 iss. 1 pp.37—58
Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation
DOI: 10.1080/10580530.2014.854089 a a 31446436 Iden, Jon; Eikebrokk, Tom Roar 2014 January 02
??????????????? ???????????? iss. 8-3
????????? ??-?????? ?? ?????? ????????????? ? ??????????? ??????????? ???????? ?? ??????????? ITIL a a 36265990 ?????? ?.?., ?????? ?.?. 2014
Neuropsychopharmacology 2014-nov 10 vol. 39 iss. 13 pp.3133—3134
Turan M Itil
DOI: 10.1038/npp.2014.253 a a 36481200 Fink, Max 2014 November 10
Information Technology and Management Science 2014-jan 01 vol. 17 iss. 1
ITIL Self-assessment Approach for Small and Medium Digital Agencies/ ITIL pašnovertejuma pieeja mazam un videjam digitalam agenturam/ ?????? ?????????? ITIL ??? ????? ? ??????? ???????? ????????
DOI: 10.1515/itms-2014-0021 a a 63787027 Binders, Zigurds; Romanovs, Andrejs 2014 January 01
International Journal of Information Technologies and Systems Approach 2014-jul vol. 7 iss. 2 pp.41—60
Supporting the Module Sequencing Decision in ITIL Solution Implementation
DOI: 10.4018/ijitsa.2014070103 a a 71005252 Ravasan, Ahad Zare; Mansouri, Taha; Mohammadi, Mohammad Mehrabioun; Rouhani, Saeed 2014 July
Intelligent Decision Technologies 2014-jan 10 vol. 8 iss. 2 pp.111—130
ITIL-based IT service support process reengineering
DOI: 10.3233/IDT-130182 a a 72100550 Valverde, Raul; Saade, Raafat George; Talla, Malleswara; Moraa, Manuel; Marx-Gómez, Jorge; Wang, Fen;[...] 2014 January 10
Communications of the association for information systems vol. 34
IT Service Management: A Cross-national Study of ITIL Adoption
DOI: 10.17705/1CAIS.03449 a a 72789630 Marrone, Mauricio; Cater-Steel, Aileen 2014
SSRN Electronic Journal
COBIT, ITIL and ISO 27002 Alignment for Information Security Governance in Modern Organisations
DOI: 10.2139/ssrn.2385845 a a 73518405 Orakzai, Tanvir 2014
DYNA 2014-aug 25 vol. 81 iss. 186 pp.51
Service quality management based on the application of the ITIL standard
DOI: 10.15446/dyna.v81n186.37953 a a 76145727 Gil-Gómez, Hermenegildo; Oltra-Badenes, Raúl; Adarme-Jaimes, Wilson 2014 Agosto 25
Operational Support and Analysis: A Guide for Itil Exam Candidates - Second Edition Revised
178017196X; 9781780171968 b l 1208964 John Sansbury BCS, The Chartered Institute for IT 2014
Service Offerings and Agreements: A guide for ITIL exam candidates (2nd edition) 2
9781780171920; 1780171927 b l 1209017 Richard Griffiths British Computer Society (BCS) 2014
Passing your ITIL foundation exam third edition
9780113313556; 0113313551 b l 2694081 Stationery Office;Nissen, Christian F TSO 2014
Passing your ITIL foundation exam third edition
9780113313556; 0113313551 b l 3907368 Stationery Office;Nissen, Christian F TSO 2014
IT-Service-Management in der Praxis mit ITIL: Der Einsatz von ITIL Edition 2011, ISO/IEC 20000:2011, COBIT 5 und PRINCE2
3446441379; 9783446441378 b l 4186915 Beims, Martin & Ziegenbein, Michael Hanser 2014
IT-Service-Management in der Praxis mit ITIL: Der Einsatz von ITIL Edition 2011, ISO/IEC 20000:2011, COBIT 5 und PRINCE2
3446441379; 9783446441378; 9783446430877; 3446430873; 9783446431300; 3446431306 b l 4186951 Beims, Martin & Ziegenbein, Michael 2014
IT Service Management: A Cross-national Study of ITIL Adoption rep a 87771657 Marrone, Mauricio (author);Gacenga, Francis (author);Cater-Steel, Aileen (author);Kolbe, Lutz (author) 2014
[Undefined series for scimag] pp.1—89
HOW LEAN SIX SIGMA AND AGILE PRINCIPLES OPTIMIZE ITIL-BASED PROCESSES. A design research in Philips IT I&O j a 89016761 Bingcheng LUO (author) 2014
El Profesional de la Informacion 2013-jan 01 vol. 22 iss. 1 pp.54—61
Gestión de los servicios de tecnologías de la información: modelo de aporte de valor basado en ITIL e ISO/IEC 20000
DOI: 10.3145/epi.2013.ene.07 a a 20773243 Bauset-Carbonell, María-Carmen; Rodenes-Adam, Manuel 2013 Enero 01
Procedia Computer Science vol. 17 pp.237—244
Systematic Approach to Successful Implementation of ITIL
DOI: 10.1016/j.procs.2013.05.032 a a 21897028 Ahmad, Norita; Shamsudin, Zulkifli M. 2013
Advanced Materials Research 2013-sep vol. 765-767 pp.1060—1063
Research and Practice of Application-Level Maintenance Platform Based on ITIL
DOI: 10.4028/www.scientific.net/amr.765-767.1060 a a 42363217 Li, Can Quan; Wu, Gang 2013 September
Journal of Enterprise Information Management 2013-oct 14 vol. 26 iss. 5 pp.553—576
Technology adoption model and a road map to successful implementation of ITIL
DOI: 10.1108/jeim-07-2013-0041 a a 49473954 Zahir Irani, Professor; Ahmad, Norita; Tarek Amer, Noha; Qutaifan, Faten; Alhilali, Azza 2013 October 14
Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL
1118540174; 9781118540176; 1118224957; 9781118224953
DOI: 10.1002/9781118540176 b l 998169 Robert R. Moeller(auth.) John Wiley & Sons, Inc. All rights reserved. 2013 February 13
Em Portuguese do Brasil
ITIL. Guia de Implantação Informatica
8535268545; 9788535268546 b l 1375718 Paulo Sergio Cougo CAMPUS - GRUPO ELSEVIER 2013
Wiley corporate F & A
Executive's guide to IT governance: improving systems processes with service management, COBIT, and ITIL
9781118224953; 1118224957; 9781118238936; 1118238931; 9781118263549; 1118263545; 9781118138618; 1118138619; 9781118540176; 1118540174; 0309043883; 9780309043885 b l 2666152 Moeller, Robert R John Wiley & Sons, Inc 2013
it-service management op basis van itil 2011 editie 2011
9789087538019; 9087538014; 9789087530198; 9087530196 b l 3479511 Pierre Bernard Van Haren Publishing BV 2013
An analysis of the success factors in implementing an ITIL-based IT Change and Release Management Application: Based on the IBM Change and Configuration Management Database (CCMDB) : Based on the IBM Change and Configuration Management Database (C... 1
9783954895724; 3954895722; 9783954890729; 3954890720 b l 5149917 Jane Jurkscheit Diplomica Verlag 2013
Implementación de un Sistema para el Control de Activos ISOPTEC, bajo el estándar ITIL y metodología ágil SCRUM
9786078324132; 6078324136 b a 89409956 May, Mario (author);Morales, Yeni (author);Marrufo, Jorge (author);Martín, Mario (author) 2013
Foundations of IT Service Management with ITIL 2011
1466231327; 9781466231320 b f 1940814 Orand, Brady ITILyaBrady.com 2012
HMD Praxis der Wirtschaftsinformatik 2012-dec vol. 49 iss. 6 pp.24—32
Entscheidungsunterstützung für Cloud Computing — ITIL Service Lifecycle
DOI: 10.1007/BF03340754 a a 31932378 Alexander Robrecht B.Sc.,Dipl.-Kfm. Carsten Möller… 2012 December
HMD Praxis der Wirtschaftsinformatik 2012-dec vol. 49 iss. 6 pp.33—41
ITIL als Grundlage zur Zertifizierung von Cloud-Services und -Anbietern
DOI: 10.1007/BF03340755 a a 31932379 Dipl.-Wirt.-Inf. Fabian Stein… 2012 December
Journal of Information Technology Case and Application Research 2012-jan vol. 14 iss. 1 pp.25—54
Success Factors for Integrated Itil Deployment: An it Governance Classification
DOI: 10.1080/15228053.2012.10845694 a a 34398061 Nicho, Mathew; Mourad, Basel AI 2012 January
Business Process Management Journal 2012-nov 02 vol. 18 iss. 6 pp.1020—1035
Improving ITIL compliance using change management practices: a finance sector case study
DOI: 10.1108/14637151211283393 a a 39418791 Yamakawa, Peter; Obregón Noriega, Claudio; Novoa Linares, Alfredo; Vega Ramírez, Willy 2012 November 02
Applied Mechanics and Materials 2012-nov vol. 234 pp.124—131
Optimization Performance Measurement of Managed Service Division in ITIL Framework Using Statistical Process Control
DOI: 10.4028/www.scientific.net/AMM.234.124 a a 44228340 Suhairi, Kasman; Gaol, Ford Lumban 2012 November
International Journal of Business and Management 2012-jan 17 vol. 7 iss. 2
Assessing the Relationship between ITIL Implementation Progress and Firm Size: Evidence from Malaysia
DOI: 10.5539/ijbm.v7n2p194 a a 71999500 Kanapathy, Kanagi; Khan, Kashif Ibadullah 2012 January 17
Sarbanes-Oxley Internal Controls (Effective Auditing with AS5, CobiT, and ITIL) ||
9781119197119; 1119197112; 9780470170922; 0470170921
DOI: 10.1002/9781119197119 b a 78520252 Moeller, Robert R. John Wiley & Sons, Inc. 2012 January 02
ITIL 2011 At a Glance
9781461438960; 1461438969 b l 917783 John O. Long Springer 2012
IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates - Second edition 2
1780171145; 9781780171142 b l 917962 Tony Gannon, Nigel Mear, Steve Mann British Informatics Society Ltd 2012
ITIL Foundation Exam Study Guide 1
9781119942757; 1119942756 b l 918158 Liz Gallacher, Helen Morris Sybex 2012
IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition 2
1906124930; 9781906124939 b l 920258 John Sansbury, Richard Griffiths, Aidan Lawes British Informatics Society Ltd 2012
IT-Service Management in der Praxis mit ITIL: Zielfindung, Methoden, Realisierung 3., aktualisierte Auflage
3446430873; 9783446430877; 9783446431300; 3446431306 b l 1592726 Beims, Martin Hanser Fachbuchverlag 2012
Key Element Guide Suite
Key element guide ITIL service operation 2
0113313632; 9780113313631 b l 2496078 Randy Steinberg, Great Britain: Cabinet Office Stationery Office 2012
Key Element Guide Suite
Key element guide ITIL service operation 2
0113313632; 9780113313631 b l 2496083 Randy Steinberg, Great Britain: Cabinet Office Stationery Office 2012
ITIL Key Element Guide Suite
ITIL Foundation Handbook.
9780113313518; 0113313519 b l 3316760 ItSMF UK. The Stationery Office Ltd 2012
Navus - Revista de Gestão e Tecnologia 2012-apr 01 vol. 2 iss. 2 pp.66—77
Combining ITIL, COBIT and ISO/IEC 27002 for structuring comprehensive information technology for management in organizations
DOI: 10.22279/navus.2012.v2n2.p66-77.77 a a 87849734 Gehrmann, Maico (author) Servico Nacional de Aprendizagem Comercial / SENAC SC 2012 Abril 01
[Undefined series for scimag] vol. 3 iss. 7 pp.801—806
CÓMPUTO ITIL v3 -Gestión de Servicios de TI j a 88876051 Guzman, Angel (author) 2012
[No Title] vol. 18 iss. 6 pp.775—797
Qos-security metrics based on ITIL and COBIT standard for measurement web services a a 89373966 Charuenporn, Pattama (author);Intakosum, Sarun (author) 2012
Frontiers in Artificial Intelligence and ldots vol. 243 pp.1428—1438
Ontologically aided rule model for the implementation of ITIL processes
9781614991045; 1614991049
DOI: 10.3233/978-1-61499-105-2-1428 a a 90271389 Pastuszak, Jaroslaw (author);Czarnecki, Adam (author);Orlowski, Cezary (author) IOS Press 2012
ITIL V3 Exam Prep Questions, Answers & Explanations
0982576811; 9780982576816 b l 6820611 Scordo, Christopher SSI Logic 2012
Information Systems and E-Business Management 2011-feb 03 vol. 9 iss. 3 pp.381—382
Erratum to: Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment
DOI: 10.1007/s10257-010-0163-z a a 7716594 Mauricio Marrone; Lutz M. Kolbe 2011 February 03
HMD Praxis der Wirtschaftsinformatik 2011-apr vol. 48 iss. 2 pp.48—57
ITIL-basierte Inbetriebnahme neuer Anwendungen
DOI: 10.1007/BF03340567 a a 31932191 Prof. Dr. Georg Disterer 2011 April
Journal of Information Technology Teaching Cases 2011-mar vol. 1 iss. 1 pp.22—39
Finding the process edge: ITIL at Celanese
DOI: 10.1057/jittc.2010.1 a a 50193525 Schultze, Ulrike 2011 March
American Journal of Economics and Business Administration 2011-jan 01 vol. 3 iss. 1 pp.165—170
Involvement of Service Knowledge Management System in Integration of ITIL V3 and Enterprise Architecture
DOI: 10.3844/ajebasp.2011.165.170 a a 71689781 Nabiollahi, 2011 January 01
International Journal of Knowledge Society Research 2011-apr vol. 2 iss. 2 pp.59—70
Personnel Performance Appraisal Coverage in ITIL, COBIT and CMMi
DOI: 10.4018/jksr.2011040106 a a 76444735 Casado-Lumbreras, Cristina; Colomo-Palacios, Ricardo; Hernández-López, Adrián; Soto-Acosta, Pedro 2011 April
International Journal of Human Capital and Information Technology Professionals 2011-jul vol. 2 iss. 3 pp.29—43
Using People-CMM for Diminishing Resistance to ITIL
DOI: 10.4018/jhcitp.2011070103 a a 82173881 Gama, Nelson; Nunes da Silva, Raúl; Mira da Silva, Miguel 2011 July
ITIL Capacity Management 1
0137065922; 9780137065929 b l 639789 Larry Klosterboer IBM Press 2011
ITIL Service Lifecycle Publication Suite
ITIL service design
9780113313051; 0113313055 b l 906331 Vernon Lloyd; Sharon Taylor; Stationery Office. .; Great Britain. Office of Government Commerce TSO 2011
IT infrastructure library
ITIL service transition 2nd ed., 2011 ed
9780113313068; 0113313063 b l 906332 Stuart Rance; Colin Rudd; Shirley Lacy; Ashley Hanna; Great Britain. Cabinet Office TSO (The Stationery Office) 2011
ITIL Foundation Complete Certification Kit 4
9781743331361; 1743331363 b l 1437988 Ivanka Menken The Art of Services 2011
IBM Press
ITIL Capacity Management 1
9780137065929; 0137065922; 0131385658; 9780131385658; 0137075421; 9780137075423; 0137035713; 9780137035717; 0132366258; 9780132366250; 0137001800; 9780137001804; 0132339536; 9780132339537; 0132390760; 9780132390767; 0137000618; 9780137000616; 0137150830; 9780137150830; 0138150478; 9780138150471 b l 1489714 Larry Klosterboer IBM Press 2011
ITIL alapú szolgáltatás menedzsment
9789632795584; 963279558X b l 2366299 Broczkó Péter Typotex 2011
Escola Superior de Redes
ITIL v3 Fundamentos 1
9788563630100; 8563630105 b l 2405617 Felício Cestari Filho Rede Nacional de Ensino e Pesquisa – RNP 2011
ITIL Service Lifecycle Publication Suite
Continual service improvement: ITIL 2. ed
9780113313082; 011331308X b l 2630102 Great Britain. Office of Government Commerce TSO, the Stationery Office 2011
Service transition, ITIL 2. ed
9780113313068; 0113313063 b l 2630103 Great Britain. Office of Government Commerce TSO, the Stationery Office 2011
ITIL best management practice
9780113313075; 0113313071; 9780113313044; 0113313047; 9780113313051; 0113313055; 9780113313068; 0113313063; 9780113313082; 011331308X b l 2630202 Great Britain. Stationery Office Tso 2011
ITIL best management practice
9780113313044; 0113313047; 9780113313051; 0113313055; 9780113313068; 0113313063; 9780113313075; 0113313071; 9780113313082; 011331308X b l 2630203 Great Britain. Stationery Office Tso 2011
ITIL Lifecycle Suite
ITIL Service Operation 2011
0113313071; 9780113313075; 0113313136; 9780113313136; 2952993033; 9782952993036 b l 4584098 AXELOS The Stationery Office 2011
Journal of emerging trends in computing and information sciences (Print) vol. 2 iss. 10
Journal of Computing::A CBR-based Approach to ITIL-based Service Desk a a 88272479 Refahi, Abtin (author);Tehrani, Farjadi (author);Zuheir, Faras (author);Mohamed, Mustafa (author) 2011
[Undefined series for scimag] pp.1—103
Best Practices for Implementing Multiple Concurrent IT Frameworks (CMMI, ITIL, Six-Sigma, CobiT and PMBOK) j a 88816695 Harryparshad, Nirvasha (author) 2011
ITIL Service Strategy
9780113313044; 0113313047; 3483513523; 9783483513526 b l 7542974 Best Management Practice 2011
ITIL Service Design
9780113313051; 0113313055; 3513533543; 9783513533548 b l 7542975 Best Management Practice 2011
ITIL Continual Service Improvement
9780113313082; 011331308X b l 7542976 Best Management Practice 2011
Information Systems and E-Business Management 2010-jun 29 vol. 9 iss. 3 pp.363—380
Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment
DOI: 10.1007/s10257-010-0131-7 a a 7716570 Mauricio Marrone; Lutz M. Kolbe 2010 June 29
Information Systems Management 2010-apr 09 vol. 27 iss. 2 pp.103—112
Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces
DOI: 10.1080/10580531003708378 a a 21756275 Iden, Jon; Langeland, Lars 2010 April 09
Journal of Information Technology Case and Application Research 2010-apr vol. 12 iss. 2 pp.11—35
Itil Implementation: Critical Success Factors A Comparative Case Study Using The Bpc Framework
DOI: 10.1080/15228053.2010.10856181 a a 35918140 Pedersen, Keld; Kræmmergaard, Pernille; Lynge, Bjarne Christoffer; Schou, Christoffer Dalby 2010 April
Journal of Physics Conference Series 2010-apr 01 vol. 219 iss. 6 pp.062018
ITIL and Grid services at GridKa
DOI: 10.1088/1742-6596/219/6/062018 a a 56324584 Marten, H; Koenig, T 2010 April 01
ITIL Release Management: A Hands-on Guide Har/Com
1439815585; 9781439815588 b l 586757 Dave Howard 2010
[Undefined series for scimag]
Association for Information Systems ITIL and the Creation of Benefits: An Empirical Study on Benefits, Challenges and Processes Recommended Citation j a 88457472 Marrone, Mauricio (author);Kolbe, Lutz M (author) 2010
[Undefined series for scimag] vol. 4 iss. 1 pp.54—64
ITIL, COBIT and EFQM: Can They Work Together? j a 88812271 Peña, Juan José Sánchez (author);Vicente, Eugenio Fernández (author);Ocaña, Antonio Moratilla (author) 2010
Barriers to Implementing ITIL-A Multi-Case Study on the Service-based Industry rep a 89551319 Shang, Shari S C (author);Lin, Shu-Fang (author) 2010
Information Systems Management 2009-apr 14 vol. 26 iss. 2 pp.164—175
Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study
DOI: 10.1080/10580530902797540 a a 21377220 Pollard, Carol; Cater-Steel, Aileen 2009 April 14
EDPACS 2009-oct 26 vol. 40 iss. 2 pp.8—18
What ITIL can Teach IT-GRC
DOI: 10.1080/07366980903340012 a a 54170602 Schlarman, Steve 2009 October 26
International Journal of E-Services and Mobile Applications 2009-apr vol. 1 iss. 2 pp.62—82
Aligning Six Sigma and ITIL to Improve IT Service Management
DOI: 10.4018/jesma.2009040104 a a 75614801 Chan, Peter C.; Durant, Shauntell R.; Gall, Verna Mae; Raisinghani, Mahesh S. 2009 April
The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition 2
174244010X; 9781742440101 b l 441118 Ivanka Menken, Gerard Blokdijk, Claire Engle Emereo Pty Ltd 2009
Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond 1
143980379X; 9781439803790 b l 571683 William Bentley, Peter T. Davis 2009
ITIL V3 MALC - Managing Across the Lifecycle of IT Services Best Practices Study and Implementation Guide
1921573961; 9781921573965 b l 615713 Ivanka Menken Emereo Publishing 2009
ITIL V2 Agree and Define (IPAD) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPAD Complete Certification Kit
1921573678; 9781921573675 b l 644761 Ivanka Menken, Gerard Blokdijk Emereo Publishing 2009
ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course Pap/Psc
1921573600; 9781921573606; 9781921644252; 1921644257 b l 646995 Tim Malone, Ivanka Menken, Gerard Blokdijk Emereo Publishing 2009
ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course Pap/Pas
1921573651; 9781921573651 b l 650315 Claire Engle, Ivanka Menken, Gerard Blokdijk Emereo Publishing 2009
ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit
192157366X; 9781921573668 b l 660719 Tim Malone, Ivanka Menken, Gerard Blokdijk Emereo Publishing 2009
ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition 2
1742441327; 9781742441320 b l 661631 Ivanka Menken, Gerard Blokdijk Emereo Publishing 2009
ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit
1921573627; 9781921573620 b l 661929 Tim Malone, Ivanka Menken, Gerard Blokdijk Emereo Publishing 2009
Guide des certifications SI : Comparatif, analyse et tendances ITIL, CobiT, ISO 27001, eSCM
2100529412; 9782100529414 b l 690425 Jacqueline Sidi, Martine Otter, Laurent Hanaud Dunod 2009
[Undefined series for scimag] iss. 41 pp.215—220
Implementación de Modelo De Procesos de Gestión de Servicios con ITIL (Information Technology Infrastructure Library) j a 88877363 Ocampo, C (author);Moreno, R (author);Milena, S (author) 2009
VINE 2008-aug 29 vol. 38 iss. 3 pp.315—333
The re-structuring of the information technology infrastructure library (ITIL) implementation using knowledge management framework
DOI: 10.1108/03055720810904835 a a 29596047 Mohamed, Mirghani S.; Ribière, Vincent M.; O'Sullivan, Kevin J.; Mohamed, Mona A. 2008 August 29
ITNOW 2008-nov 01 vol. 50 iss. 6 pp.26—27
ITIL V3 one year on
DOI: 10.1093/itnow/bwn119 a a 38927451 2008 November 01
ITNOW 2008-jul 01 vol. 50 iss. 4 pp.20—20
ISO20000 qual complements ITIL
DOI: 10.1093/itnow/bwn077 a a 40594741 Cooper, L. 2008 July 01
OCLC Systems & Services 2008-may 30 vol. 24 iss. 2 pp.87—90
ITIL: a framework for managing digital library services
DOI: 10.1108/10650750810875430 a a 42409368 Cervone, Frank 2008 May 30
Best Practice
Service Transition Based on ITIL: A Management Guide V3
9087531265; 9789087531263 b l 268669 Jan Van Bon, Arjen de Jong, Axel Kolthof Van Haren Publishing 2008
ITIL V3 Foundation Exam The Study Guide b l 358484 Van Haren 2008
How to Develop, Implement and Enforce ITIL V3's Best Practices
0980513669; 9780980513660 b l 393522 Claire Engle, Jackie Brewster, Gerard Blokdijk Emereo Publishing 2008
The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant
1921523271; 9781921523274 b l 408980 Gerard Blokdijk, Ivanka Menken, Claire Engle Emereo Pty Ltd 2008
ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management
1921523107; 9781921523106 b l 426043 Ivanka Menken, Claire Engle, Jackie Brewster 2008
Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL 1
0470170921; 9780470170922; 9780470289921; 0470289929 b l 458587 Robert Moeller 2008
Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice
1921523859; 9781921523854 b l 475083 Gerard Blokdijk, Ivanka Menken 2008
Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice
1921523778; 9781921523779 b l 481269 Gerard Blokdijk, Ivanka Menken 2008
Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL 1
0470170921; 9780470170922; 9780470289921; 0470289929 b l 495563 Robert Moeller 2008
The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions ... Ready to Use - bringing Theory into Practice
1921523476; 9781921523472 b l 542694 Gerard Blokdijk, Ivanka Menken 2008
ITIL V3 Foundation Bridge Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Bridge Exam - The How To Pass on Your First Try Certification Study Guide
192157318X; 9781921573187 b l 574554 Ivanka Menken, Michael Wedemeyer, Gerard Blokdijk 2008
ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management
1921523115; 9781921523113 b l 576374 Gerard Blokdijk, Ivanka Menken, Claire Engle 2008
ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management
0980497132; 9780980497137 b l 645595 Gerard Blokdijk Emereo Pty Ltd 2008
Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice
1921523832; 9781921523830 b l 649042 Gerard Blokdijk, Ivanka Menken Emereo Publishing 2008
ITIL IT Service Management - 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams 1st
0980459974; 9780980459975 b l 650674 Gerard Blokdijk Emereo Pty Ltd 2008
ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide Stg
1921523905; 9781921523908; 9781921644726; 1921644729 b l 650891 Ivanka Menken, Gerard Blokdijk, Michael Wedemeyer Emereo Publishing 2008
Prozesse optimieren mit ITIL, 2.Auflage
3834805033; 9783834805034 b l 662270 Helmut Schiefer, Erik Schitterer Vieweg+Teubner Verlag 2008
The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to all the processes and activities for Improving Quality and Speed
1921573252; 9781921573255; 9781921644634; 192164463X b l 662417 Michael Wedemeyer, Gerard Blokdijk, Ivanka Menken Emereo Publishing 2008
ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management
1921523395; 9781921523397 b l 831271 Ivanka Menken, Gerard Blokdijk Emereo Publishing 2008
Der Weg zur professionellen IT : eine praktische Anleitung fu¨r das Management von Vera¨nderungen mit CMMI, ITIL oder SPICE
9783540724711; 3540724710 b l 882992 Jo¨rn Malte Foegen; Mareike Solbach; Claudia Raak Springer 2008
Edition CIO; Praxis
IT-Management mit ITIL V3 : Strategien, Kennzahlen, Umsetzung ; [mit Online-Service] 2., aktualisierte und erw. Aufl
9783834805263; 3834805262 b l 883622 Ralf Buchsein Vieweg + Teubner 2008
Studium
ITIL kompakt und versta¨ndlich : effizientes IT Service Management ; den Standard fu¨r IT-Prozesse kennenlernen, verstehen und erfolgreich in der Praxis umsetzen 4., erw. und verb. Aufl
9783834804921; 3834804924; 9783834894922; 3834894923 b l 883639 Alfred Olbrich Vieweg + Teubner 2008
Praxis
Prozesse optimieren mit ITIL : Abla¨ufe mittels Prozesslandkarte gestalten ; Compliance erreichen und Best practices nutzen mit ISO 20000, BS 15000 & ISO 9000 ; [mit Online-Service] 2., u¨berarb. Aufl
9783834805034; 3834805033; 9783834801791; 3834801798 b l 884298 Helmut Schiefer; Erik Schitterer Vieweg + Teubner 2008
Implementing ITIL configuration management
9780132425933; 0132425939; 9780137127672; 0137127677 b l 897169 Larry Klosterboer IBM Press 2008
Sarbanes-Oxley internal controls : effective auditing with AS5, CobiT and ITIL
9780470170922; 0470170921 b l 899366 Robert R Moeller John Wiley & Sons 2008
ITIL kompakt und verständlich: Effizientes IT Service Management — Den Standard für IT-Prozesse kennenlernen, verstehen und erfolgreich in der Praxis umsetzen
9783834804921; 3834804924; 9783834894922; 3834894923
DOI: 10.1007/978-3-8348-9492-2 b l 1067658 Alfred Olbrich (auth.) Vieweg+Teubner 2008
Implementing ITIL configuration management
9780132425933; 0132425939; 9780137127672; 0137127677 b l 2863158 Klosterboer, Larry IBM Press 2008
Call Center Profi 2008-may vol. 11 iss. 3 pp.40—43
Mit Standards werden Sie geholfen: Kundenservice mit ITIL optimieren
DOI: 10.1007/bf03243557 a a 86040096 Brüntrup, Christoph (author) Springer Science and Business Media LLC 2008 Mai
Scientia et technica vol. 39 iss. 39 pp.314—319
MODELO DE GESTIÓN DE SERVICIOS PARA LA UNIVERSIDAD DE PAMPLONA: ITIL Model of Administration of Services for the Universidad of Pamplona: ITIL a a 88877457 Medina Cárdenas, Yurley Constanza (author) 2008
[Undefined series for scimag] pp.1—9
Association for Information Systems AIS Electronic Library (AISeL) Using ITIL to Improve IT Services Using ITIL to Improve IT Services j a 89246195 Duffy, Kevin P (author);Denison, Barbara B (author) 2008
ITIL® V3 Basis-Zertifizierung. Grundlagenwissen und Zertifizierungsvorbereitung für die ITIL ® Foundation-Prüfung
9783827325990; 3827325994; 3233253273; 9783233253276 b l 7157420 Nadin Ebel 2008
Network Security 2007-jan vol. 2007 iss. 1 pp.14—16
Security standardization in incident management: the ITIL approach
DOI: 10.1016/s1353-4858(07)70007-7 a a 4917015 Dario Forte 2007 January
ITNOW 2007-mar 01 vol. 49 iss. 2 pp.4—5
BCS forum proposes new direction for NHS programme * Professionalism could go global * BCS continues to offer ITIL examinations * Code-breaking Colossus back in position at Bletchley Park * Take part in technology discussions about future
DOI: 10.1093/combul/bwl109 a a 43935314 2007 March 01
ITNOW 2007-jul 01 vol. 49 iss. 4 pp.17—17
ITIL refreshed
DOI: 10.1093/itnow/bwm007 a a 44192841 2007 July 01
netWorker 2007-dec 01 vol. 11 iss. 4 pp.9
ITIL
DOI: 10.1145/1327512.1327520 a a 44546141 Greiner, Lynn 2007 December 01
Effective It Service Management: To Itil and Beyond!
3540731970; 9783540731979 b l 53849 Rob Addy 2007
Effective IT Service Management To ITIL and Beyond!
3540731970; 9783540731979 b l 180984 Rob Addy Springer 2007
Official Introduction
The Introduction to the ITIL Service Lifecycle Book
0113310617; 9780113310616 b l 255830 Office of Government Commerce The Stationery Office 2007
Der Weg zur professionellen IT: Eine praktische Anleitung fur das Management von Veranderungen mit CMMI, ITIL oder SPICE 1
3540724710; 9783540724711 b l 439791 Malte Foegen, Mareike Solbach, Claudia Raak 2007
Foundations of IT Service Management: Based on ITIL Arabic Arabic Ed
9087530064; 9789087530068 b l 652923 Jan van Bon Van Haren Publishing 2007
Foundations of IT Service Management Based on ITIL, Volume 3 1st
9087530579; 9789087530570 b l 669524 Jan van Bon Van Haren Publishing 2007
Effective IT Service Management: To ITIL and Beyond! 1
3540731970; 9783540731979 b l 686608 Rob Addy Springer 2007
Service Operation Book (ITIL) 1
9780113310463; 0113310463 b l 813646 Office of Government Commerce The Stationery Office 2007
Service strategy (ITIL)
9780113310456; 0113310455 b l 814750 Office of Government Commerce The Stationery Office 2007
Service Design (ITIL) 1
9780113310470; 0113310471 b l 814758 Office of Government Commerce The Stationery Office 2007
Service Transition (ITIL) 1
9780113310487; 011331048X b l 814761 Office of Government Commerce The Stationery Office 2007
Continual Service Improvement (ITIL) 1
9780113310494; 0113310498 b l 814764 Office of Government Commerce The Stationery Office 2007
Effective IT service management : to ITIL and beyond!
9783540731986; 3540731989; 9783540731979; 3540731970 b l 895863 Rob Addy Springer 2007
The official introduction to the ITIL service lifecycle
9780113310616; 0113310617 b l 909237 Great Britain. Office of Government Commerce Stationery Office/TSO 2007
ITIL pour un service informatique optimal 2e ed
9782212121025; 2212121024 b l 1490046 Dumont, Christian Eyrolles 2007
An Introductory Overview of ITIL v3
0955124581; 9780955124587 b l 6095847 itSMF 2007
Wirtschaftsinformatik 2006-oct 01 vol. 48 iss. 5 pp.340—348
Can ITIL contribute to IT/business alignment? An initial investigation
DOI: 10.1007/s11576-006-0079-x a a 8131028 Ramisa Kashanchi; Janet Toland 2006 October 01
Journal of Digital Asset Management 2006-jan 01 vol. 2 iss. 1 pp.40—49
Manage digital assets with ITIL: Improve product configurations and service management
DOI: 10.1057/palgrave.dam.3640071 a a 63281960 Fisher, Cameron A 2006 January 01
ITIL Foundation Practice Exam Questions b l 5789166 2006
ITIL FCITSM Paper 4v6a including Rationale - ITIL Practice Exam b l 6095836 The British Computer Society 2006
ITIL FCITSM Paper 15v1a including Rationale - ITIL Practice Exam b l 6095840 The British Computer Society 2006
ITIL FCITSM Paper 9v2a including Rationale - ITIL Practice Exam b l 6095845 The British Computer Society 2006
[Undefined series for scimag]
Association for Information Systems AIS Electronic Library (AISeL) Transforming IT Service Management – the ITIL Impact Transforming IT Service Management – the ITIL Impact j a 87646841 Cater-Steel, Aileen (author);Toleman, Mark (author);Tan, Wui-Gee (author) 2006
[Undefined series for scimag] pp.39—52
Implementation of IT Infrastructure Library (ITIL) in Australia: Progress and success factors j a 89028505 Cater-Steel, Aileen (author);Tan, Wui-Gee (author) 2005
RISKNEWS 2004-nov 26 vol. 1 iss. 6 pp.75—76
Buchbesprechung: Optimiertes IT-Management mit ITIL. So steigern Sie die Leistung Ihrer IT-Organisation — Einführung, Vorgehen, Beispiele von Frank Victor und Holger Günther
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ITIL als Common-Practice-Referenzmodell für das IT-Service-Management — Formale Beurteilung und Implikationen für die Praxis
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